DialogLens analyzes your chat conversations at scale, identifies what drives conversions and retention, and generates actionable playbooks for your agents. Every month, your team gets smarter.
Average conversion lift
Retention improvement
Languages supported
Monthly report delivery
Four steps, every month. Each cycle builds on the last, compounding your results over time.
Link your chat platform via API, webhooks, or file upload. We ingest your conversation data securely.
Our AI engine processes every conversation — extracting pain points, scoring agents, modeling conversion drivers, and segmenting your users by ICP.
Receive detailed analytical reports and ICP-specific agent playbooks with concrete instructions to improve performance.
Next month, we measure the impact, refine the playbooks, and identify the next layer of improvements. Rinse and repeat.
Deep AI analysis across every dimension that matters for your business.
AI identifies and categorizes recurring client issues, complaints, and unmet needs across all conversations.
Discover which conversation patterns, topics, and agent behaviors correlate with free-to-paid conversion.
Automatically group your users into behavioral profiles with tailored strategies for each segment.
Identify what keeps users engaged long-term vs. what predicts churn, with early warning indicators.
Auto-generated communication guides with scripts, do's and don'ts, and ICP-specific approaches for every agent.
Analyze chats in English, Spanish, French, Portuguese, and German — with more languages coming soon.
DialogLens automatically discovers your user segments and gives agents the right playbook for each one. No more one-size-fits-all conversations.
Arrives in acute distress, needs immediate support. High first-session engagement but risk of drop-off once crisis passes.
Hook: Offer continuity & follow-upTests the waters with quick questions. Price-sensitive, compares alternatives. Needs to see value fast.
Hook: Demonstrate expertise quicklyConsistent engagement, builds rapport with specific agents. Values the relationship and continuity above all.
Hook: Reinforce the personal bondWants structured programs and frameworks, not one-off advice. Very long sessions, highest lifetime value potential.
Hook: Offer structured packagesThese are examples — DialogLens discovers the actual segments from your real data, unique to your platform's audience.
Base subscription by chat volume, plus a performance bonus when we deliver results. Our incentives are aligned with yours.
Performance Bonus: When DialogLens improves your conversion and retention beyond baseline, we share a percentage of the uplift. Our success is measured by yours. Enterprise plans with custom pricing available for 200,000+ chats/month.
Three flexible integration methods. Pick what fits your stack, or use all three.
Push chat data programmatically via authenticated API endpoints. Batch and incremental uploads supported.
Configure real-time webhook delivery. Each chat event flows in as it happens, buffered for monthly analysis.
Drag-and-drop CSV, JSON, or XML files through the portal. SFTP available for automated scheduled transfers.
Join leading chat-based platforms that use DialogLens to understand their users, empower their agents, and grow their business.